Q:Do you have any testimonials I can read?
A: Why yes I do. Check out the testimonials page, or for up to the minute testimonials, you can check out Immortal Perfumes on Etsy. If you can't decide or need extra help, feel free to contact me for recommendations.
Q: What is your turnaround time?
A: Unless otherwise specified, items have a processing time of 5-7 business days.
Q: How does shipping work?
A: I ship USPS First Class Mail for 1-3 small items or USPS Priority Mail for larger items and multiples. For US domestic orders, it generally will take about 3-5 days from the date of shipment to get to you. If you don't receive your item within 2 weeks from the date it is marked as shipped, please feel free to contact me. If you are ordering something and it is time sensitive, please communicate with me BEFORE purchasing as I have a 5-7 day processing time due to high order volumes.
For international clients, I also ship via USPS First Class or Priority Mail with the added caveat that you are responsible for all customs fees, tariffs or government fees. I am sorry for the inconvenience, but I cannot mark your item a gift. If you don't receive your item within 6 weeks of being marked shipped, let me know and we'll see if we can't track it down. Please also note that international tracking is not always reliable. Sometimes you are able to track your package the whole way, sometimes postal workers in either the US or your home country don't scan. Don't be alarmed before the 6 week mark, it's most likely fine and probably just sitting in customs. Unfortunately I no longer ship to China, Singapore, and Hong Kong due to many packages to those countries going missing.
Q: Are your perfumes 100% natural?
A: No, and despite what you may have heard that’s not a bad thing. Here are the reasons why I’m proud to use a mix of fragrance and essential oils. First, some essential oils come from animals which I don't believe in harming for the sake of a luxury like perfume (musk, ambergris, civet). Secondly, not all essential oils exist. If you want to smell like gardenias and chocolate, you'll be wearing a fragrance oil. Third, fragrance oils get a bad rap for being man made. However, what a lot of people don’t realize is that essential oils, while natural, are heavily concentrated and can be very irritating (many of them are medicinal after all). That is actually the reason why synthetic fragrance oils were introduced to perfume in the first place, a desire to keep irritants down (in fact in the European Union there are new guidelines that forbid certain natural scents such as oak moss). Some people are very sensitive to synthetic fragrance but please note if that’s you, you should also be careful around essential oils as well or at least make sure that the concentration is low and always keep these oils away from your face especially. The last reason is economics. Natural ingredients are very costly. As a small time shop it's not possible for me to spend large amounts of money for small amounts of ingredients (although I hope in the future to be able to carry a line of 100% naturals for my customers who desire that). These savings are passed on to the customer in that I offer mid-range prices. All perfumes are made with a mix of essential oils, fragrance oils, and Jojoba oil. That's it, nothing else added. None of this is to say that I think botanical vs. fragrance oil is inherently better than the other, just trying to do my part to dispel the myth that perfumes with fragrance oils are bad because they don’t use the word “natural.” In the meantime, if you're looking for a 100% botanical perfume, there are several excellent perfumers I would be happy to recommend.
All perfumes sold by Immortal Perfumes are perfume oils, meaning they are alcohol free. Sizes 9ml and 15ml have roll on balls.